Effective Date: 09/07/2011
Namecheap Inc. (“Namecheap.com”) respects your privacy. We have created this privacy statement in order to demonstrate our commitment to you, our customer. This privacy statement discloses the privacy practices for the site www.namecheap.com.
Because domain name registration information is available to the public, anyone can access it through “Whois” searches. At times, our customers may have been included within these searches. However, the spam they received does not in any way come from Namecheap.
We will never give any information about you to others without your express permission. Our site uses forms in which you give us contact information (such as your name, address, phone number, fax number, billing information and email address) so you can create an account, place orders, request information etc. We use your customer information only when it is important for us to contact you regarding functionality changes to our products, our website, new services and special offers we think you’ll find valuable, and to provide customer service. If you would rather not receive this promotional information, please use the “Purpose and Newsletter” account functionality in “My Account -> Manage Profile” to change your preferences at any time. Additionally, you may follow the unsubscribe instructions contained in the newsletters you receive.
We use information gathered about you from our site statistics via log files provided by third-party tracking partners (for example, your IP address) to help diagnose problems with our server and to administer our website. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experiences more enjoyable. This is not linked to any personally identifiable information.
We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your internet browser’s “help” file.
Our third-party tracking utility company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with unique identifiers, similar in function to cookies; they are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. Our tracking utility company does not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Our site also contains links to other third-party websites. Namecheap (www.namecheap.com) is not responsible for the privacy practices or the content of such websites. We encourage you to carefully read the privacy statement of any website you visit.
Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL security to encrypt any transmissions when you provide credit card information, personal data, etc. No method of electronic storage or transmission over the internet is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at firstname.lastname@example.org.
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links at the bottom of most pages and on our “Contact” page to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve our site and our products, or it may be reviewed and discarded. However, your information will be shared with third parties only with your explicit permission.
As stated previously in this policy, we will never give out your information without your permission or in ways other than as outlined in this policy. The only exceptions to this are when we are required by law, in the good faith belief that such action is necessary in order to conform to the edicts of the law, or when we must comply with a legal process served on our website.
If Namecheap.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
If we change our information-handling practices or other privacy aspects, we will post those changes on this privacy statement, at least 7 days prior to their implementation. If we make any material changes we will notify you by means of a notice on this site prior to the change becoming effective. Please review our privacy policies from time to time to know about the changes. We may also try to notify you through email of the privacy changes if necessary.
We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes. If you would like to know more about privacy policies of our credit card processing company, you may email us at email@example.com.
From time to time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to respond and disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
When you are providing us with registrant contact information, we give you the opportunity to give us the personal information (such as the name, address, email address, phone and fax number) of other individuals (such as the billing or technical contact). If this information changes or you wish to update it, please see “Access to Personally Identifiable Information” below.
Your registrant contacts may email us at firstname.lastname@example.org to request that we remove this information from our database.
If your personally identifiable information changes or if you no longer desire our service, you may correct, update, delete/deactivate it by making the change on our member information page or by emailing our Customer Support at email@example.com
When Your Namecheap account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in “deactivated” status within our corresponding databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to resolve disputes or enforce our agreements.
We post customer testimonials on our website which may contain personally identifiable information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial. If you would like to request the removal of your testimonial from the site contact us at firstname.lastname@example.org.
Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information. If this occurs, we will let you know if we are unable to do so and why.
If you have questions or concerns regarding this statement, you can contact Namecheap firstname.lastname@example.org. You may also contact us at:
11400 W. Olympic Blvd.
Los Angeles, CA 90064